Customer Service Training

Service Description

Reverend Marcus Debnam has an extensive background in customer service for over 30 years. My slogan for my Customer Service Training Course is, "Go Above and Beyond on Purpose, Your Satisfaction is our Mission". I believe everyone should treat others the way they would want to be treated and that most of the time, it's not WHAT you say, but HOW you say it, when working and dealing with people in the public arena. I believe that the CUSTOMER and the EMPLOYER & EMPLOYEE should have a respectable and responsible part in dealing with each other. Everyone should know that there is a difference between reacting and responding. This is a 2 Hour Class. In The Customer Service Training Class, You Will Learn The Following: ·EMPLOYEE ATTITUDE ·PHONE ETIQUETTE ·PROPER SPEAKING & VOICE TONE ·ROLE-PLAYING ·THE ABILITY TO READ A CUSTOMER ·THE ABILITY TO DEFUSE A SITUATION ·DEPARTING FROM A JOB ·CONFLICT/RESOLUTION A link will be sent after booking.

Cancellation Policy

Please contact us at least 48 hours in advance to cancel or rescheduling (if available). No refunds for cancellations with less than 48 hours notice.

Contact Details